dbbet Privacy Policy

dbbet is an online sports betting and casino entertainment platform operating at dbbet.cam, targeting the Bangladesh market. References in this Privacy Policy to "dbbet", "we", "us", or "our" refer to the platform operator responsible for the processing of personal data collected through the dbbet website and associated services.

dbbet is the data controller in respect of personal data collected from Players who register accounts, make deposits, place bets, or otherwise interact with the platform. For questions or requests relating to this Privacy Policy or to your personal data, please contact our Data Protection contact point using the details in Section 14.

dbbet collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories and specific data points we may collect:

We do not intentionally collect sensitive personal data beyond what is necessary for identity verification and responsible gaming compliance. Where sensitive data is collected (for example, a government ID containing information about ethnicity or religion), it is used solely for the KYC purpose for which it was submitted and is not processed for any other purpose.

dbbet collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or submitting a complaint or feedback form.
• Automated Technologies: Data collected automatically when you access the platform, including cookies, web beacons, server logs, and similar tracking technologies that record technical and usage data as described in Section 7.
• Payment Processors: Transaction confirmation data received from payment partners including bKash, Nagad, Rocket, Upay, and card processing networks. dbbet does not store full card numbers — only the last four digits and card type are retained for reference purposes.
• Identity Verification Providers: Where dbbet uses third-party KYC verification services to authenticate identity documents, those providers may share verification outcomes and data flags with dbbet in accordance with their own privacy policies.
• Fraud Prevention Services: Data from third-party fraud and risk assessment tools used to identify suspicious activity, including device fingerprinting and behavioural analysis signals.
• Publicly Available Sources: In limited circumstances, dbbet may cross-reference information against publicly available databases (such as sanctions lists or politically exposed persons registers) as part of its due diligence obligations.

dbbet uses personal data for the following specific purposes:

• Account Registration & Management: To create and maintain your dbbet account, verify your identity and age, and enable you to access platform features including sports betting, casino games, and live dealer tables.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate transaction records in BDT.
• KYC & Age Verification: To comply with our age verification obligations and ensure the platform is not used by persons under 18 years of age.
• Fraud Prevention & Security: To detect and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as described in the dbbet Terms & Conditions.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, enforce deposit limits and self-exclusion orders, and fulfil our responsible gaming commitments.
• Customer Support: To respond to enquiries, resolve complaints, process responsible gaming requests, and maintain records of communications for quality and compliance purposes.
• Platform Improvement: To analyse usage patterns, fix technical issues, improve the user experience, and develop new features and product offerings.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time by contacting support.
• Legal Compliance: To meet any legal, regulatory, or law enforcement obligations applicable to our platform operations.

dbbet processes personal data on the following legal bases:

• Contractual Necessity: Processing required to provide you with dbbet account services, process payments, and fulfil the obligations described in the Terms & Conditions you agreed to at registration.
• Legitimate Interests: Processing carried out in the legitimate interests of dbbet, including fraud prevention, security monitoring, platform analytics, and the detection of prohibited conduct — provided those interests are not overridden by your rights and interests.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including age verification, anti-money laundering obligations, and responses to valid law enforcement requests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

dbbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data in the following limited circumstances:

• Payment Partners: Sharing of transaction data necessary to process deposits and withdrawals with bKash, Nagad, Rocket, Upay, and card processing networks. Each payment partner processes data under their own privacy policy.
• KYC & Verification Providers: Identity document data shared with third-party verification services solely for the purpose of completing age and identity verification.
• Fraud & Risk Services: Sharing of device and behavioural data with fraud prevention technology providers to protect the integrity of the platform and its players.
• Game Providers: Limited technical identifiers (such as an anonymised player ID) may be shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely for the purpose of delivering their games on the platform. Your full identity is not shared with game providers.
• Legal Authorities: Where required by law or in response to a valid court order, subpoena, or law enforcement request, dbbet will disclose account information and transaction records to the relevant authority. dbbet will not notify you of such disclosure where prohibited by law from doing so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of dbbet's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

dbbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and support fraud prevention. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display options, and last-visited game categories to improve your experience on return visits.
• Analytics Cookies: Collect anonymised data about how Players interact with the platform — pages visited, session duration, error events — to help dbbet improve its services. No personally identifiable information is included in analytics data sets.
• Security & Fraud Prevention Cookies: Support device fingerprinting and behavioural analysis used to detect suspicious activity, multi-accounting, and automated bot behaviour.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to log in and use the platform. Disabling functional and analytics cookies will not prevent access but may reduce the quality of your experience.

dbbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your account's active status plus a minimum period of five years following account closure, to meet anti-money laundering and record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of five years from the date of submission, or longer where required by applicable legal obligations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• Support Communications: Retained for a minimum of two years from the date of the last communication, or longer if related to an ongoing dispute or investigation.
• Marketing Preferences & Consent Records: Retained for the duration of the marketing relationship plus two years following opt-out, as evidence of consent history.
• Technical & Usage Logs: Typically retained for 12 months on a rolling basis, unless required longer for security or fraud investigation purposes.

After retention periods expire, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

dbbet implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and the dbbet platform is encrypted in transit using industry-standard TLS/SSL protocols.
• Encrypted Storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on secured infrastructure with restricted access controls.
• Access Controls: Access to personal data is restricted to authorised personnel who require it for legitimate operational purposes. All staff with data access are subject to confidentiality obligations.
• Password Security: Account passwords are hashed using a strong one-way hashing algorithm. dbbet does not store plaintext passwords and cannot retrieve your password — only reset it.
• Fraud Monitoring: Continuous automated monitoring of account activity for indicators of unauthorised access, account takeover attempts, and suspicious transaction patterns.
• Security Reviews: Regular internal security assessments and vulnerability testing to identify and address potential weaknesses in the platform's data protection infrastructure.

While dbbet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying dbbet promptly if you suspect any unauthorised use of your account.

As a dbbet Player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at the address provided in Section 14. We will respond to all requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. For account details, you may also update certain information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. Note that this right may be limited where dbbet is required to retain data by law (for example, transaction records).
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request a copy of your data in a commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The dbbet platform is strictly for individuals aged 18 and above. dbbet does not knowingly collect personal data from persons under the age of 18. Age verification checks are conducted on all new accounts, and any account found to belong to a person under 18 will be closed immediately, all data deleted in accordance with our retention policy, and any funds held in the account voided.

If you are a parent or guardian and believe that a minor in your care has registered an account with dbbet, please contact us immediately at [email protected]. We will investigate the matter, close the account, and delete all associated personal data as promptly as possible.

The dbbet platform integrates services from third-party providers to deliver payment processing, game content, identity verification, and fraud prevention. These third parties operate under their own privacy policies and data handling practices. dbbet is not responsible for the privacy practices of these external providers, though we take reasonable steps to ensure all third-party integrations meet acceptable data protection standards before deployment on the platform.

The dbbet website does not contain links to external third-party websites for general browsing purposes. Any third-party integrations operate in the background at a technical level and do not redirect Players to external sites for data collection. If you follow an external link from a dbbet communication (such as a support article), dbbet is not responsible for the privacy practices of that external site.

dbbet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform operations. When material changes are made, registered Players will be notified by email at least 7 days before the updated policy takes effect. The "Last Updated" date shown in the table of contents sidebar will reflect the most recent revision. We encourage you to review this page periodically to stay informed about how dbbet protects your data. Continued use of the platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by dbbet, please contact our support team using the details below. All privacy-related requests will be acknowledged within 24 hours and responded to fully within 30 days of receipt.

• Email: [email protected]
• WhatsApp: +880 1800 000000
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

When submitting a data rights request, please include your registered email address and a brief description of your request so we can locate your account and respond accurately.